We make every effort to give the best service possible to everyone who attends the practice. However, we are aware that things can go wrong resulting in a patient feeling thay have a genuine cause for complaint.
The practice has an in house complaints procedure which is available at reception. If you have a complaint you can ask to speak confidentiality, to the Practice Manager. We hope that most problems can be sorted out easily and quickly with the person concerned.
If you wish you can lodge your complaint with the Complaints Officer, contact;
HSC Board Complaints Team
12-22 Linenhall Street
Telephone 028 95363266 or 02895363893
The Board will, if both parties agree to, act as an honest broker between the complainant and the practice. If you are not satisfied with our response you can request an Independent Investigation by writing to:
Marie Anderson, Northern Ireland Public Services Ombudsman
33 Wellington Place,
Telephone 02890233821 or FREEPHONE 0800343424