We make every effort to give the best service possible to everyone who attends the practice.  However, we are aware that things can go wrong resulting in a patient feeling thay have a genuine cause for complaint. 

The practice has an in house complaints procedure which is available at reception or at the link below. If you have a complaint you can ask to speak confidentiality, to the Practice Manager. We hope that most problems can be sorted out easily and quickly with the person concerned. 

If you wish you can lodge your complaint with the Team at the Strategic Planning and Performance Group at the following address; 

SPPG Complaints Team, 12-22 Linenhall Street, Belfast, BT2 8BS, contact 02895363893 or complaints.sppg@hscni.net.  

The SPPG will, if both parties agree to, act as an honest broker between the complainant and the practice. 

If you are not satisfied with our response you can request an Independent Investigation by writing to:

NI Public Services Ombudsman

Progressive House

33 Wellington Place

BELFAST,

BT1 6HN

OR

Freepost: Freepost NIPSO

Tel: Freephone: 0800343424

Tel: 02890233821

Email: nipso@nipso.org.uk

Download Patients complaints leaflet at the following link:

PATIENT COMPLAINTS LEAFTLET